At Lucid Mattress, we guarantee the quality of our mattresses, toppers, bedding, and adjustable bases. If your product has a defect within the warranty period, the claim process is simple. Follow these steps for quick support and restored comfort.
Required Documentation
- Proof of purchase (receipt or confirmation email)
- Clear photos of the defect
- Shipping address and contact phone number
- For mattresses: photo of law tags and measurements of any depressions
How to File a Claim
- Contact our support team by email or phone.
- Submit all required documentation and a description of the issue.
- Our team will review your claim and may request more information if needed.
Tips for a Smooth Claim
- Use clear, well-lit photos.
- Verify your proof of purchase and warranty coverage.
- Include specific details about the problem, such as when it began and how it affects use.
Warranty Support Made Easy
We’re dedicated to your satisfaction. Providing complete and accurate information helps us resolve claims quickly. If approved, we’ll arrange a prompt replacement. For help, our support team is always here to assist you.