That's a great question! The most frequent cause of a base not functioning is that the remote has come unpaired from the bed base. This can happen if the remote batteries have died, or if your base has lost power through an outage of some sort. Our recommendation would be to run through the steps in the link listed below, and it could get your base going right away!
If the remote pairing does not do the trick, we have a short list of basic troubleshooting steps in the link listed here that can help our agents determine the cause of the issue. Please look through these steps and then email us at warranty@lucidmattress.com. Please provide the following information to expedite the process.
- Photo or screenshot of your proof of purchase with the purchase date.
- A photo of the front of your remote to verify the model.
- Results of your troubleshooting steps. Adjustable Base Troubleshooting
- Your current shipping address (if we're needing to send anything to you)